Mariya Popova
Tel: (403) 918-5632 | LinkedIn: linkedin.com/in/mariyapopova1/

PROFESSIONAL EXPERIENCE

OneVest – Client Experience Specialist       April 2022 – Present

• Responsible for incoming and outgoing client communication with a focus on customer success in the B2B2C FinTech Wealth-as-a-Service space. Fully bilingual service in English & French using Zendesk.
• Managed inquiries across $100K+ in Cash, TFSA, RRSP, and RESP client accounts with 1,500+ cases resolved within expected service level agreements.
• Coordinated and published 100+ English & French documentation projects using Jira for the public help centre which improved self-service content ability for clients and partners.
• Successfully assisted with mapping out the company’s first client experience journey for business development and process improvements.

Languages in Motion – Communications Specialist         May 2021 – February 2022

• Responsible for maintaining internal team communications about products & services.
• Coordinated and published 5 email campaigns across 200+ company translators and interpreters using Mailchimp which helped maintain company-wide communications.

EDUCATION

University of Calgary – Bachelor of Arts in Communications and French Studies (Double Major, Honors), 2016-2021. Member/President of the University of Calgary Bulgarian Association; Engagement Student Volunteer Leader; Study Abroad Alumni (Tours, France).

COMMUNITY

Calgary Marketing Association, Member (2023 – Present) – Professional community with annual events, workshops, and mentorship opportunities to maintain and build communication skills.

Nashency, Member (2019 – Present) – Bulgarian folklore dance group with annual performances, workshops, and other community events that help bring diversity to Calgary’s community.

AWARDS

3rd Place, HackIT.AB Innovation Hackathon 2021 – Researched and provided innovative recommendations to the Government of Alberta about the province’s labour needs.

Corus Entertainment and Jack Perraton Memorial Bursary from the University of Calgary.

Faculty of Arts Dean’s List from the University of Calgary.