KAREN MICHELL LOSADA CARDENAS

82 Legacy Glen Terr SE Calgary, AB T2X 3Z1 | (825) 734-1099 | losadakaren2000@gmail.com
Career Objective
Dedicated worker with a passion for providing administrative assistance to sales teams. Skilled in delivering high-quality customer service, managing customer inquiries and processing orders and returns. Excellent communication and interpersonal skills, looking to gain valuable experience in a professional setting.

 

Skills
Dispute Mediation
.

Customer Service
.

Market Research
.

Verbal and Written Communication
.

Teamwork and Collaboration
.

Marketing Strategies
.
Experience
Sales Associate,  Calgary

Winners, August 2023-Present

·       Greeted customers warmly and offered assistance.

·       Helped customers find and select products.

·       Kept the work area clean, organized and free of clutter at all times.

·       Performed cleaning tasks, keeping the store neat and organized.

·       Operated cash register and POS to handle customer purchases, refunds, and exchanges.

·       Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

·       Organized merchandise displays to promote higher levels of customer engagement.
Supported loss prevention by helping identify theft.

 

Brand Ambassador,  calgary

BMO, July 2023-July 2023

·       Set up and arranged displays and demonstration areas to attract the attention of prospective customers.

·       Interacted with customers to gather feedback and promote brand awareness.

·       Provided excellent customer service during Calgary Stampede.

·       Demonstrated superior communication abilities while interacting with customers.

 

Sales Associate,  Calgary, Alberta

Calgary Farmers Market, August 2022-December 2022

·       Complete multiple marketing and merchandising activities

·       Build and maintain strategic customer relations

·       Organize the store and keep it ready for the day

·       Assisted customers with product selection to ensure customer satisfaction.

·       Operated cash register and POS to handle customer purchases, refunds, and exchanges.

 

Sales Associate Team Leader,  Calgary, Alberta

Forever 21, June 2022-December 2022

·       Unpack merchandise and verify the quality and quantity of items against supporting

·       Organize the merchandise and move it to the appropriate area.

·       Opened and closed cash registers, balanced cash drawers, and made deposits.

·       Developed strong relationships with clients to grow business networks.

·       Monitored store inventory levels in order to maintain an adequate supply of merchandise for customers.

·       Promoted visual presentation standards by keeping the store replenished.

·       Organized merchandise displays to promote higher levels of customer engagement.

 

Server,  Calgary, Alberta

YYC Pasta Bar, February 2022-July 2022

·       Invited customers into the restaurant in a friendly manner and seated them at appropriate tables

·       Instructed guests on menu specials, took food and beverage orders and answered any questions which may have arisen

·       Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts

·       Recommend the perfect wine and meal depending on what the customer likes

·       Make sure the customer is over 18 to serve alcohol.

·       Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.

·       Used good communication skills to reduce guest dissatisfaction.

 

Sales Associate,  Calgary, Alberta

Just Cozy, August 2021-January 2022

·       Performed daily opening and closing procedures

·       Ensured the store was well stocked, clean and tidy at all times

·       Greeted customers and maintained a friendly and positive environment.

 

Key holder – Sales Associate,  Calgary, Alberta

Urban Dog Market, March 2021-August 2021

·       Performed daily opening and closing procedures

·       Ensured the store was well stocked, clean and tidy at all times

·       Greeted customers and maintained a friendly and positive environment

·       Monitor sales activities to ensure that customers receive satisfactory service and quality

·       Goods

·       Efficiently ring up items and process payment.

 

Sales Associate Team Leader,  Calgary, Alberta

Pet Valu, May 2019-August 2021

·       Efficiently ring up items and process payment

·       Answer questions about merchandise and promotion

·       Contact the service manager to handle pricing issues and complaints

·       Great every customer with a smile and inquire about the store experience

·       Volunteer for extra work to cover short-staffed shifts

·       Answer any questions regarding inventory- management, sales, and promotions.

·       Trained new employees on company policies and strong sales techniques.

·       Helped customers find and select products.

·       Monitored store inventory levels to maintain an adequate supply of merchandise for customers.

 

Education
Diploma in Business Administration – Marketing Candidate,   Calgary

Bow Valley College, Expected graduation Present

Certification in Marketing

HubSpot, August 2023

Certification in English,   Calgary

Bow Valley College, January 2022

Institute of Photography, January 2018

High School Diploma,   Colombia

Colegio Nuevo Campestre, December 2017
Certifications
·       Inbound Marketing Certified

·       ProServe
Languages

·        Spanish

Native
.

·        English

Fluent
.
References
References available upon request